job description
Join Raya Collective in beautiful Bali as an Operation & Reservation Supervisor and play a pivotal role in driving our event registrations, academy enrollments, and revenue growth. This is a unique opportunity to lead a dynamic team in the hospitality and tourism sector, ensuring seamless operations, exceptional guest experiences, and compliance with industry standards.
In this role, you will oversee daily reservations, manage event logistics, and uphold our commitment to excellence. Your leadership will directly impact customer satisfaction, operational efficiency, and business success. If you are a detail-oriented professional with a passion for hospitality and a knack for problem-solving, we want you on our team!
Bali’s vibrant culture and thriving tourism industry provide the perfect backdrop for a rewarding career. Apply now and take the next step in your professional journey with Raya Collective.
Responsibility
- Oversee daily reservation operations, ensuring accuracy and efficiency in bookings and event registrations.
- Drive academy enrollment growth through targeted outreach, partnerships, and promotional strategies.
- Upsell additional services and packages to maximize revenue while maintaining guest satisfaction.
- Conduct daily reconciliation of financial transactions to ensure accuracy and compliance with company policies.
- Enforce and update Standard Operating Procedures (SOPs) to maintain high service standards.
- Resolve guest complaints promptly and professionally, ensuring a positive experience and repeat business.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to streamline processes and improve service delivery.
- Monitor industry trends and competitor activities to identify opportunities for innovation and improvement.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in reservations, operations, or customer service within the hospitality industry.
- Proven leadership skills with experience managing a team in a fast-paced environment.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Proficiency in reservation management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required by the business.
- Passion for delivering exceptional guest experiences and a commitment to continuous improvement.