job description
Join Rising Tide Digital as an Onsite IT Support Specialist and play a pivotal role in ensuring seamless technical operations for our clients in Bali. This position offers the opportunity to work in a dynamic environment, providing hands-on technical support to end-users while contributing to the overall efficiency of IT systems.
As part of our team, you will be responsible for diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and delivering exceptional customer service. This role is ideal for individuals who are passionate about technology, enjoy problem-solving, and thrive in a collaborative setting.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will have the chance to work in a beautiful and inspiring environment while advancing your career in IT support.
Responsibility
- Provide first and second-level technical support to end-users, resolving hardware and software issues efficiently.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Diagnose and troubleshoot network connectivity problems and ensure smooth operation of IT infrastructure.
- Assist in the setup and maintenance of user accounts, permissions, and access controls.
- Conduct regular system checks and updates to ensure optimal performance and security.
- Document technical issues, solutions, and procedures for future reference.
- Collaborate with the IT team to implement and improve IT policies and procedures.
- Provide training and guidance to end-users on the proper use of IT resources.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, troubleshooting, and problem-solving.
- Strong knowledge of hardware, software, and network systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Familiarity with IT service management tools and practices.
- Willingness to travel to different locations in Bali as needed.