job description
Join Easy Travel Global as an Online Travel Administrator and play a pivotal role in ensuring seamless travel experiences for our clients. Based in the vibrant heart of Bali, you’ll be part of a dynamic team that thrives on efficiency, accuracy, and exceptional customer service.
This role is perfect for detail-oriented professionals who excel in administrative tasks and are passionate about the travel industry. You’ll manage end-to-end booking processes, maintain meticulous records, and liaise with clients and partners to deliver top-tier service. With Bali’s booming tourism sector, this is your chance to grow in a fast-paced, rewarding environment.
At Easy Travel Global, we value precision, proactivity, and a customer-first mindset. If you’re organized, tech-savvy, and eager to contribute to a global travel brand, we’d love to hear from you.
Responsibility
- Process and manage online travel bookings, including flights, accommodations, and tour packages with 100% accuracy.
- Perform data entry and maintain up-to-date records in our CRM and booking systems.
- Prepare, verify, and process travel documents (e.g., vouchers, invoices, itineraries) for clients.
- Liaise with hotels, airlines, and local vendors to confirm reservations and resolve discrepancies.
- Handle customer inquiries via email, phone, and chat, providing timely and professional responses.
- Monitor booking deadlines and follow up on pending confirmations or payments.
- Generate reports on booking trends, client feedback, and operational metrics for management review.
- Collaborate with the sales and marketing teams to ensure promotional offers are accurately reflected in bookings.
Qualifications
- Minimum 1-2 years of experience in travel administration, customer service, or a related administrative role.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with travel booking software (e.g., Amadeus, Sabre) is a plus.
- Excellent written and verbal communication skills in English; additional languages are advantageous.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and a commitment to delivering error-free work.
- Customer-focused mindset with problem-solving abilities.
- Ability to work independently and as part of a team in a remote or hybrid setting.
- Basic knowledge of the travel industry, including visa requirements, cancellation policies, and destination logistics.