job description
Join our dynamic team as an Online Marketplace Administrator and play a pivotal role in enhancing customer experience for our growing e-commerce platform! Based in Baliâs vibrant digital hubs (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), youâll be the bridge between our customers and our products, ensuring seamless transactions and satisfaction.
In this role, youâll manage customer inquiries, confirm orders, and provide detailed product information with professionalism and enthusiasm. Your excellent communication skills and attention to detail will help build trust and loyalty among our customers, driving repeat business and positive reviews.
We offer a remote/hybrid work environment with flexible hours, allowing you to balance work with Baliâs unique lifestyle. Whether youâre working from a co-working space in Canggu or a cafĂŠ in Ubud, youâll be part of a supportive team that values your contributions and growth.
If youâre passionate about e-commerce, customer service, and thrive in a fast-paced environment, weâd love to hear from you! Apply now and take the next step in your career with a company that values innovation and work-life balance.
Responsibility
- Respond promptly and professionally to customer inquiries via chat, email, and marketplace messaging platforms.
- Confirm and process customer orders, ensuring accuracy and timely fulfillment.
- Provide detailed and accurate product information to customers, addressing questions and concerns.
- Resolve customer issues and escalate complex cases to the appropriate teams when necessary.
- Monitor and update order statuses, ensuring customers are informed at every stage of their purchase.
- Collaborate with the logistics and inventory teams to ensure smooth order processing and delivery.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Generate reports on customer interactions, order statuses, and feedback to improve processes.
Qualifications
- Minimum of 1-2 years of experience in customer service, e-commerce, or administrative roles.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Familiarity with online marketplace platforms (e.g., Tokopedia, Shopee, Lazada) is highly desirable.
- Proficiency in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Sheets, Docs).
- Ability to work independently and remotely with minimal supervision.
- Problem-solving skills and a customer-first mindset.
- Experience with CRM tools or helpdesk software is a plus.