job description
Join PT Tanditama Mandiri as an Online Administrator and play a pivotal role in ensuring seamless digital operations for our growing business. Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll manage online communications, customer inquiries, and data organization with precision and efficiency.
This is a full-time remote position ideal for detail-oriented professionals who thrive in dynamic, fast-paced environments. Your ability to maintain accuracy, respond promptly to customer messages, and streamline digital workflows will directly contribute to our company’s success.
At PT Tanditama Mandiri, we value reliability, proactivity, and strong organizational skills. If you’re passionate about delivering exceptional online support and optimizing administrative processes, this role offers a great opportunity to grow with a forward-thinking team.
Responsibility
- Manage and organize digital data, ensuring accuracy and accessibility for team members.
- Respond to customer inquiries via email, chat, or social media in a professional and timely manner.
- Monitor and maintain online communication channels to ensure smooth daily operations.
- Coordinate with internal teams to resolve customer issues and escalate concerns when necessary.
- Prepare and update reports, spreadsheets, and databases to track key metrics and performance.
- Implement and improve digital filing systems for efficient document retrieval.
- Assist in scheduling and coordinating virtual meetings or appointments.
- Ensure compliance with company policies and data protection regulations.
Qualifications
- Proven experience in administrative, customer service, or online support roles.
- Excellent written and verbal communication skills in English and Indonesian.
- Strong organizational and time-management abilities with a keen eye for detail.
- Proficiency in Microsoft Office (Excel, Word) and Google Workspace (Docs, Sheets).
- Familiarity with CRM tools, email management systems, or helpdesk software is a plus.
- Ability to work independently with minimal supervision in a remote setting.
- High school diploma or equivalent; additional certifications in administration are advantageous.
- Reliable internet connection and a quiet workspace for uninterrupted productivity.