job description
Join a dynamic and supportive team in the heart of Bali as an Online Administrative Assistant specializing in e-commerce operations. This role offers a comfortable work environment, a collaborative team culture, and exceptional opportunities for professional growth in the fast-paced world of digital commerce.
As part of our mission to streamline online business operations, you will play a pivotal role in ensuring smooth administrative processes, customer support, and backend coordination. Whether you're managing orders, organizing digital files, or liaising with vendors, your contributions will directly impact our efficiency and success in the e-commerce landscape.
Bali’s vibrant work-life balance combined with this role’s career development potential makes it an ideal opportunity for detail-oriented professionals passionate about online business administration.
Responsibility
- Manage and process e-commerce orders, invoices, and customer inquiries with high accuracy.
- Organize and maintain digital filing systems, databases, and administrative records.
- Coordinate with vendors, suppliers, and internal teams to ensure timely order fulfillment.
- Prepare and distribute reports on sales, inventory, and operational metrics.
- Assist in content management for product listings, descriptions, and website updates.
- Handle basic bookkeeping tasks and expense tracking for online transactions.
- Monitor and respond to customer communications via email, chat, or social media platforms.
- Support team members with scheduling, documentation, and project coordination as needed.
Qualifications
- Proven experience in administrative support, preferably in e-commerce or online business environments.
- Strong organizational skills with the ability to multitask and prioritize deadlines.
- Proficiency in Microsoft Office (Excel, Word) and Google Workspace (Sheets, Docs).
- Excellent written and verbal communication skills in English and Indonesian.
- Basic understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Tokopedia) is a plus.
- Detail-oriented with a high degree of accuracy in data entry and record-keeping.
- Ability to work independently and collaboratively in a remote or hybrid setting.
- Familiarity with digital tools like Trello, Asana, or CRM systems is advantageous.