job description
Are you a dynamic and results-driven sales professional with a passion for integrating digital and traditional channels? Our client, a forward-thinking company in Bali, is seeking an Omnichannel Sales Manager to lead and optimize sales strategies across multiple platforms. This role is perfect for a strategic thinker who thrives in a fast-paced, customer-centric environment and wants to make a tangible impact in one of Indonesiaâs most vibrant markets.
In this position, you will design, implement, and monitor omnichannel sales initiatives to enhance customer experience, drive revenue growth, and ensure seamless integration between online and offline channels. Based in the heart of Baliâwith flexibility to work across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll collaborate with cross-functional teams to align sales, marketing, and customer service efforts for maximum efficiency and profitability.
If youâre a proactive leader with a proven track record in omnichannel sales and a deep understanding of Baliâs diverse market, weâd love to hear from you. Join us in shaping the future of retail and digital commerce in one of the worldâs most exciting business hubs.
Responsibility
- Develop and execute omnichannel sales strategies to drive revenue growth across online (e-commerce, social media, marketplaces) and offline (retail, pop-ups, events) channels.
- Lead, mentor, and motivate a high-performing sales team to achieve and exceed KPIs, including conversion rates, average order value, and customer retention.
- Analyze sales data and market trends to identify opportunities, optimize channel performance, and allocate resources effectively.
- Collaborate with marketing, product, and customer service teams to ensure a consistent brand experience across all touchpoints.
- Manage relationships with key partners, vendors, and platforms (e.g., Tokopedia, Shopee, Lazada, Instagram, WhatsApp Business) to expand reach and sales.
- Implement CRM and sales automation tools to streamline processes, improve lead nurturing, and enhance customer engagement.
- Monitor competitor activities and industry best practices to stay ahead of trends in omnichannel retail and digital sales.
- Prepare regular reports and presentations for stakeholders, highlighting performance metrics, ROI, and strategic recommendations.
Qualifications
- Bachelorâs degree in Business, Marketing, Sales, or a related field; MBA or advanced certification in digital sales is a plus.
- Minimum 5 years of experience in sales management, with at least 2 years in omnichannel or multi-channel sales (e-commerce, retail, or FMCG preferred).
- Proven track record of meeting and exceeding sales targets in a competitive market, ideally within Bali or Southeast Asia.
- Strong understanding of digital sales platforms (e.g., Shopify, WooCommerce, marketplace algorithms) and CRM systems (e.g., HubSpot, Salesforce).
- Excellent leadership, communication, and negotiation skills in English (Bahasa Indonesia is a plus).
- Data-driven mindset with proficiency in Google Analytics, Excel, or BI tools to track and interpret sales performance.
- Ability to work independently in a part-time, results-oriented role with flexibility to adapt to changing priorities.
- Passion for customer-centric sales and a deep appreciation for Baliâs unique business landscape.