job description
Are you a detail-oriented professional looking to launch your career in a dynamic, international environment? CoverDesk Philippines Inc is hiring Office-Based Virtual Assistants to provide exceptional administrative and customer service support to our US-based insurance agency partners. This is a fantastic opportunity to work in a structured office setting while gaining valuable experience in the insurance industry.
As a Virtual Assistant, you will play a crucial role in ensuring smooth operations for our clients by handling administrative tasks, managing communications, and delivering top-notch customer service. You’ll work in a collaborative office environment in Bali, enjoying the benefits of in-person teamwork while supporting global clients remotely.
If you thrive in organized settings, have a knack for problem-solving, and are eager to grow in a supportive company culture, we’d love to hear from you!
Responsibility
- Provide professional customer service to US-based insurance clients via phone, email, and chat.
- Manage administrative tasks, including data entry, document preparation, and file organization.
- Schedule appointments, coordinate meetings, and maintain calendars for clients.
- Process insurance-related inquiries, policy updates, and claims assistance under supervision.
- Handle incoming and outgoing communications with accuracy and professionalism.
- Assist with basic bookkeeping, invoicing, and expense tracking as needed.
- Collaborate with team members to ensure seamless workflow and client satisfaction.
- Maintain confidentiality and adhere to data protection policies.
Qualifications
- High school diploma or equivalent; college degree or vocational training is a plus.
- Proven experience in administrative support, customer service, or virtual assistance roles.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Basic knowledge of insurance terminology or willingness to learn.
- Reliable internet connection and ability to work in an office-based setting in Bali.
- Customer-focused mindset with a problem-solving attitude.