job description
Join Bali Super Host, a premier hospitality provider in the heart of Bali, as we seek a dedicated Night Shift Reservation Agent to deliver exceptional guest experiences during our overnight operations. If you thrive in a fast-paced environment and have a passion for creating unforgettable stays for travelers, this is your opportunity to shine in Bali’s vibrant tourism industry.
As a Night Shift Reservation Agent, you will be the first point of contact for late-arriving guests, ensuring seamless check-ins, addressing inquiries, and managing bookings with professionalism and warmth. Your role is critical in maintaining our reputation for outstanding service, even during the quietest hours.
Bali Super Host offers a dynamic work environment, competitive compensation, and the chance to grow within a team that values excellence and guest satisfaction. Whether you’re assisting with last-minute reservations or resolving guest concerns, your contributions will directly impact our success.
Responsibility
- Manage night shift front desk operations, including guest check-ins, check-outs, and room assignments.
- Handle phone, email, and online inquiries with professionalism and efficiency.
- Process reservations, modifications, and cancellations using property management systems.
- Provide accurate information about hotel amenities, local attractions, and services.
- Resolve guest complaints or issues promptly and courteously.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Maintain detailed records of guest interactions and transactions.
- Upsell additional services (e.g., tours, spa treatments) to enhance guest experience.
Qualifications
- Minimum 1 year of experience in hospitality, reservations, or customer service.
- Fluency in English (additional languages, especially Indonesian, are a plus).
- Strong communication and interpersonal skills.
- Proficiency in property management software (e.g., Opera, Cloudbeds) is advantageous.
- Ability to work independently with minimal supervision during night hours.
- Attention to detail and problem-solving mindset.
- Flexibility to work overnight shifts, including weekends and holidays.
- Passion for delivering exceptional guest service.