job description
Join Rapid Screening Pty Ltd as a Workforce Scheduler and play a pivotal role in optimizing staffing solutions for our Australian client in the NDIS (National Disability Insurance Scheme) sector. This remote, part-time position offers the flexibility to work from the comfort of Bali while contributing to a meaningful cause.
As an NDIS Workforce Scheduler, you will ensure seamless coordination of support workers, aligning schedules with participant needs to deliver exceptional service. Your expertise in rostering, compliance, and client management will drive operational efficiency and enhance the quality of care for NDIS participants.
If you thrive in a dynamic environment, have a passion for workforce optimization, and possess proven NDIS experience, we want to hear from you. This role is ideal for detail-oriented professionals who excel in time management, communication, and problem-solving.
Why Apply?
- Flexible remote work from Bali’s most vibrant locations.
- Competitive part-time salary with growth opportunities.
- Impactful role supporting the Australian disability sector.
- Collaborative and inclusive work culture.
Responsibility
- Develop and maintain efficient workforce schedules for NDIS participants and support workers.
- Coordinate rostering to ensure optimal coverage, minimizing gaps and overlaps.
- Monitor and adjust schedules in real-time to accommodate last-minute changes or emergencies.
- Liaise with NDIS participants, families, and support staff to confirm availability and preferences.
- Ensure compliance with NDIS guidelines and organizational policies in all scheduling activities.
- Utilize scheduling software (e.g., Humanforce, Deputy) to streamline workforce management.
- Generate reports on staffing utilization, attendance, and service delivery metrics.
- Collaborate with the operations team to forecast staffing needs and improve efficiency.
Qualifications
- Minimum 2 years of experience as a Workforce Scheduler, NDIS experience is mandatory.
- Proven track record in rostering, workforce management, or call center operations.
- Strong understanding of NDIS funding models, service agreements, and compliance requirements.
- Proficiency in scheduling tools (e.g., Humanforce, Deputy, or similar).
- Excellent communication and interpersonal skills to manage stakeholder relationships.
- Highly organized with exceptional time-management and multitasking abilities.
- Ability to work independently in a remote setting with minimal supervision.
- Familiarity with Australian time zones and business hours (preferred).