job description
Join BillEase as a Tele Collections Specialist and play a pivotal role in ensuring smooth financial operations by engaging with customers to recover outstanding payments. This fully onsite position in Bali, Indonesia offers a dynamic work environment where your communication skills and problem-solving abilities will drive customer satisfaction and business success.
As part of our growing team, you will work closely with customers to resolve payment issues, negotiate repayment plans, and maintain professional relationships while adhering to company policies and regulatory standards. This role is ideal for individuals with a passion for customer service, strong negotiation skills, and a results-driven mindset.
BillEase is a leading financial technology company committed to providing flexible payment solutions. We value integrity, empathy, and excellence in every interaction, and we’re looking for dedicated professionals to help us maintain our reputation for outstanding service.
Responsibility
- Contact customers via phone, email, or other channels to discuss overdue payments and negotiate repayment arrangements.
- Maintain accurate and up-to-date records of all customer interactions, payments, and commitments in the company’s database.
- Provide clear and empathetic explanations of payment terms, policies, and consequences of non-payment.
- Identify and escalate high-risk accounts or complex cases to senior team members or management for resolution.
- Achieve monthly collection targets and key performance indicators (KPIs) while maintaining high standards of professionalism.
- Collaborate with cross-functional teams, including customer service and finance, to ensure seamless account management.
- Stay updated on company products, services, and collection policies to provide accurate information to customers.
- Adhere to all legal and ethical guidelines related to debt collection practices.
Qualifications
- Minimum of 1-2 years of experience in collections, customer service, or call center operations, preferably in financial services.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong negotiation and persuasion skills with the ability to handle difficult conversations professionally.
- Proficient in using CRM systems, Microsoft Office, and collection software.
- Highly organized with attention to detail and the ability to manage multiple accounts simultaneously.
- Goal-oriented with a proven track record of meeting or exceeding targets.
- Ability to work in a fast-paced, target-driven environment with minimal supervision.
- Familiarity with debt collection laws and regulations in the Philippines or Indonesia is advantageous.