job description
Join Libcap Super Express as a Team Leader in Bali!
Libcap Super Express Corporation is seeking a dynamic and experienced Team Leader to oversee our customer service operations in Bali. This is a fantastic opportunity to lead a high-performing team in a fast-paced environment, ensuring exceptional service delivery and customer satisfaction.
As a Team Leader, you will play a pivotal role in driving team performance, fostering a positive work culture, and achieving operational excellence. If you are a motivated leader with a passion for customer service, we invite you to apply and take the next step in your career with us.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Chance to make a real impact in a growing company.
Responsibility
- Lead and manage a team of customer service representatives to ensure high performance and productivity.
- Monitor and evaluate team performance, providing feedback and coaching to improve service quality.
- Develop and implement strategies to enhance customer satisfaction and resolve escalated issues.
- Collaborate with other departments to streamline processes and improve operational efficiency.
- Conduct regular team meetings to communicate goals, updates, and best practices.
- Ensure adherence to company policies, procedures, and service standards.
- Prepare and present performance reports to senior management.
- Foster a positive and motivating work environment to boost team morale and engagement.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a leadership role within a customer service or call center environment.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software and tools.
- Excellent leadership and team management abilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Flexibility to work in shifts and adapt to changing business needs.