job description
Join Manulife, a global leader in financial services, as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences. This is a remote opportunity based in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), perfect for professionals seeking a flexible work environment without compromising career growth.
At Manulife, we believe in fostering a supportive and collaborative workplace where your contributions are valued. As a Customer Service Representative, you’ll play a pivotal role in building lasting relationships with our clients, ensuring their needs are met with professionalism and empathy. You’ll enjoy competitive benefits, including health coverage, performance bonuses, and clear career development pathways to help you grow within the company.
If you’re passionate about customer service, thrive in a fast-paced environment, and want to work with a company that invests in its employees, this is the opportunity for you. Apply now and take the first step toward a rewarding career with Manulife!
Responsibility
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency, ensuring a positive experience.
- Provide accurate information about Manulife’s products and services, including insurance policies, investment options, and financial solutions.
- Resolve customer complaints and escalate complex issues to the appropriate teams while maintaining a high level of customer satisfaction.
- Document customer interactions, transactions, and feedback in our CRM system to ensure seamless follow-ups and service improvements.
- Collaborate with cross-functional teams, including sales, underwriting, and claims, to ensure customers receive timely and accurate support.
- Meet and exceed performance metrics, such as response time, resolution rate, and customer satisfaction scores.
- Stay updated on company policies, industry regulations, and product offerings to provide informed and compliant assistance.
- Participate in training and development programs to enhance your skills and advance your career within Manulife.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or a related field (fresh graduates with relevant internships are welcome to apply).
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong problem-solving abilities and a customer-centric mindset, with a passion for helping others.
- Ability to work independently and remotely while maintaining productivity and meeting deadlines.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite (Word, Excel, Outlook).
- High level of professionalism, empathy, and patience when handling customer interactions.
- Basic understanding of financial services or insurance products is an advantage but not required.
- Stable internet connection and a quiet workspace to ensure uninterrupted communication with customers.