job description
Join Geta Phone, a leading mobile phone repair service provider in Bali, and become part of a dynamic team of skilled technicians! We are seeking a Mobile Phone Technician (Smartphone Repair Specialist) to deliver high-quality repair services for smartphones, including iPhones, Android devices, and other handheld gadgets. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about technology and customer service.
At Geta Phone, we pride ourselves on our commitment to excellence, offering competitive revenue-sharing models, attractive bonuses, and clear career progression paths. With over 100 units repaired monthly, you’ll have ample opportunities to refine your skills, work with the latest devices, and grow into a Senior Technician role. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers flexibility and the chance to make a real impact in Bali’s thriving tech and tourism hub.
If you’re a problem-solver with a knack for diagnosing and fixing hardware and software issues, we’d love to hear from you. Enjoy a collaborative work environment, ongoing training, and the satisfaction of helping customers get their devices back in perfect working order. Apply now and take the next step in your career with Geta Phone!
Responsibility
- Diagnose and repair hardware and software issues for smartphones, including iPhones, Samsung, Xiaomi, Oppo, and other brands.
- Perform screen replacements, battery replacements, charging port repairs, and other component-level fixes with precision.
- Conduct thorough testing of repaired devices to ensure full functionality and customer satisfaction.
- Provide excellent customer service by explaining repair processes, timelines, and costs clearly and professionally.
- Maintain a clean, organized, and efficient workspace, adhering to safety and quality standards.
- Stay updated on the latest smartphone models, repair techniques, and industry trends through continuous learning.
- Collaborate with team members to share knowledge, troubleshoot complex issues, and improve overall service quality.
- Track and document repair progress, inventory, and customer interactions using company systems.
Qualifications
- Proven experience as a Mobile Phone Technician or similar role, with a strong portfolio of successful repairs.
- Proficiency in diagnosing and repairing hardware issues (e.g., screens, batteries, charging ports, cameras, speakers).
- Familiarity with software troubleshooting, including OS updates, factory resets, and malware removal.
- Experience using repair tools such as screwdrivers, pry tools, soldering irons, and multimeters.
- Strong attention to detail and problem-solving skills to identify and resolve issues efficiently.
- Excellent communication skills in English and Bahasa Indonesia to interact with customers and team members.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Certifications or training in mobile phone repair (e.g., Apple, Samsung, or third-party programs) are a plus.