job description
Join Swak BPO Corp., a dynamic and fast-growing Business Process Outsourcing (BPO) company, now expanding its remote operations to Bali! Weâre seeking a Mid-Level Application Support Engineer to ensure seamless performance, troubleshooting, and optimization of our critical business applications. This is a unique opportunity to work in a supportive, team-driven environment while enjoying the flexibility of remote work from Baliâs most vibrant locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
At Swak BPO Corp., we prioritize career growth, work-life balance, and competitive perks. As part of our tech team, youâll collaborate with cross-functional stakeholders to resolve complex application issues, implement improvements, and deliver exceptional service to our global clients. If youâre a problem-solver with a passion for technology and a desire to thrive in a fast-paced, innovative BPO setting, this role is for you!
Why Apply?
- Remote Work from Bali: Enjoy the islandâs tropical lifestyle while advancing your career.
- Career Growth: Access to training, certifications, and promotion opportunities.
- Competitive Compensation: Attractive salary package with performance-based incentives.
- Global Exposure: Work with international clients and cutting-edge technologies.
- Supportive Culture: Collaborative team environment with a focus on work-life harmony.
Responsibility
- Provide Level 2 and Level 3 application support for enterprise software, troubleshooting and resolving technical issues efficiently.
- Monitor application performance, identify bottlenecks, and implement optimizations to enhance system reliability.
- Collaborate with development, QA, and infrastructure teams to diagnose and resolve complex application errors.
- Document technical issues, solutions, and best practices to improve knowledge sharing across the team.
- Assist in the deployment, configuration, and maintenance of applications in production and staging environments.
- Conduct root cause analysis (RCA) for recurring issues and propose long-term fixes.
- Provide 24/7 on-call support on a rotational basis to ensure minimal downtime for critical systems.
- Stay updated with emerging technologies and industry trends to recommend process improvements.
Qualifications
- 3+ years of experience in Application Support, IT Operations, or Software Engineering.
- Proficiency in troubleshooting web/mobile applications (e.g., Java, .NET, Python, or Node.js).
- Strong knowledge of databases (SQL, NoSQL) and ability to write/optimize queries.
- Experience with cloud platforms (AWS, Azure, or GCP) and containerization tools (Docker, Kubernetes).
- Familiarity with monitoring tools (e.g., Splunk, New Relic, Nagios) and logging frameworks.
- Excellent problem-solving and communication skills to liaise with technical and non-technical stakeholders.
- Ability to work independently in a remote setting with a proactive and detail-oriented approach.
- Bachelorâs degree in Computer Science, IT, or a related field (or equivalent work experience).