job description
Are you a natural organizer who thrives in dynamic environments? First Focus IT, a boutique US Managed Services Provider, is seeking a Client Operations Coordinator to join our team in Bali on a hybrid work model with an evening shift schedule.
In this role, you’ll be the backbone of seamless client interactions, coordinating onsite visits, resolving operational challenges, and ensuring every client experience exceeds expectations. This is your chance to grow with a supportive, international team while honing your skills in client management and operational excellence.
If you’re passionate about turning chaos into order and love building relationships, we want to hear from you. Apply now and take the next step in your career with a company that values your contributions and invests in your development.
Responsibility
- Coordinate and schedule client onsite visits, ensuring smooth logistics and preparation.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Collaborate with cross-functional teams to streamline operational processes and improve efficiency.
- Maintain accurate records of client interactions, follow-ups, and service deliveries.
- Monitor client satisfaction and implement strategies to enhance their experience.
- Assist in the preparation of reports, presentations, and documentation for stakeholders.
- Proactively identify operational gaps and propose actionable solutions.
- Support the onboarding of new clients and ensure a seamless transition into our services.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in client operations, coordination, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong organizational and time-management abilities with attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
- Ability to work independently and collaboratively in a fast-paced, hybrid environment.
- Problem-solving mindset with a client-first approach.
- Flexibility to work evening shifts as required by the role.