job description
Are you a detail-oriented professional with a passion for customer service and coordination? Strategy Solutions Services is seeking a Service Coordinator to join our dynamic team in Queenstown/Redhill. In this role, you will be the backbone of our service operations, ensuring seamless communication between clients and technicians while maintaining high standards of efficiency and professionalism.
As a Service Coordinator, you will manage incoming service requests, delegate tasks through our CRM system, and ensure timely resolution of client inquiries. Your organizational skills and proficiency in data management tools like V-lookup and Pivot Tables will be key to optimizing our workflow. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!
Join us and contribute to a company that values innovation, teamwork, and excellence. Apply today and take the next step in your career with Strategy Solutions Services!
Responsibility
- Handle incoming calls and emails from clients, ensuring prompt and professional responses.
- Log and delegate service calls to technicians using the CRM system.
- Monitor and track service requests to ensure timely resolution and client satisfaction.
- Maintain accurate records of service activities and client interactions.
- Utilize data management tools (e.g., V-lookup, Pivot Tables) to analyze service trends and improve efficiency.
- Coordinate with internal teams to escalate and resolve complex service issues.
- Provide administrative support, including scheduling, reporting, and documentation.
- Ensure compliance with company policies and service level agreements (SLAs).
Qualifications
- Diploma or equivalent qualification in Business Administration, IT, or a related field.
- Proven experience in a customer service or coordination role, preferably in IT or service-based industries.
- Proficiency in Microsoft Excel, including V-lookup and Pivot Tables.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Excellent organizational and time-management abilities.
- Familiarity with CRM systems and service management tools.
- Ability to work independently and collaboratively in a team environment.
- Problem-solving mindset with a keen eye for detail.