job description
Join Dragon Royale Gaming and Development Corp. as an IT Support Specialist and play a pivotal role in maintaining seamless IT operations for our dynamic gaming and office environments. Based in the vibrant tech hub of Canggu, Bali, you'll provide first-level technical support, troubleshoot hardware/software issues, and ensure our systems run at peak performance. This is your chance to grow in a fast-paced, innovative company where technology meets entertainment.
We offer a competitive salary (₱23,000–₱25,000/month), a collaborative work culture, and opportunities to work with cutting-edge gaming and office technologies. If you're passionate about IT support and thrive in a problem-solving environment, we want to hear from you!
Responsibility
- Provide timely first-level technical support to employees, resolving hardware, software, and network issues.
- Install, configure, and maintain IT systems, including workstations, gaming consoles, and office equipment.
- Monitor system performance and proactively address potential IT disruptions.
- Assist in setting up and maintaining gaming and office networks, ensuring optimal connectivity.
- Document IT issues, solutions, and procedures for knowledge-sharing and future reference.
- Collaborate with the IT team to implement system upgrades and security patches.
- Train employees on basic IT troubleshooting and best practices for system usage.
- Support IT inventory management, including tracking assets and coordinating repairs.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in IT support, helpdesk, or system administration roles.
- Strong knowledge of Windows/macOS, networking principles, and hardware troubleshooting.
- Familiarity with gaming systems, peripherals, and office productivity tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to explain technical issues to non-technical users.
- Certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Willingness to work in a hybrid or on-site setup in Bali.