job description
Join Prime@Technology Specialists, Inc. as a Merchant Support Specialist and play a pivotal role in ensuring seamless merchant operations across Baliās vibrant business landscape. This position is ideal for individuals passionate about customer success, operational excellence, and building strong partnerships in the retail and consumer products sector.
As a Merchant Support Specialist, you will serve as the primary point of contact for merchants, providing comprehensive training, troubleshooting operational challenges, and fostering long-term relationships. Your expertise will directly contribute to enhancing merchant satisfaction, optimizing business processes, and driving growth in a dynamic market.
Based in the heart of Baliāwith opportunities in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungāthis role offers a unique blend of professional development and the chance to work in one of the worldās most inspiring locations. If you thrive in a collaborative environment and are eager to make a tangible impact, weād love to hear from you!
Responsibility
- Provide onboarding and ongoing training to merchants on platform tools, policies, and best practices.
- Offer timely operational support, resolving merchant inquiries and technical issues with efficiency.
- Monitor merchant performance metrics and proactively identify areas for improvement.
- Act as a liaison between merchants and internal teams to streamline communication and resolve escalations.
- Develop and maintain strong relationships with merchants to ensure high satisfaction and retention rates.
- Collaborate with cross-functional teams to implement process improvements and enhance merchant experience.
- Conduct regular check-ins and feedback sessions to gather insights and address merchant needs.
- Stay updated on industry trends and competitive landscape to provide strategic recommendations.
Qualifications
- Bachelorās degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer support, account management, or merchant relations.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with retail or e-commerce operations is a plus.
- Fluency in English; additional languages (e.g., Bahasa Indonesia) are advantageous.