job description
Join Staffinc Group as a Merchant Success Executive (Sales Canvasser) and play a pivotal role in expanding our merchant network across Bali’s vibrant business landscape. This dynamic position is perfect for driven individuals who thrive in sales and relationship-building, with a focus on empowering local UMKM (Micro, Small, and Medium Enterprises) through seamless EDC (Electronic Data Capture) payment solutions.
As a Merchant Success Executive, you will be the face of our brand, engaging with business owners to demonstrate the value of our services, driving adoption, and ensuring long-term satisfaction. Your efforts will directly contribute to the growth of digital payments in Bali, fostering financial inclusion and business efficiency.
This contract role offers a competitive salary, a collaborative work environment, and the opportunity to make a tangible impact in Bali’s thriving commercial hubs. If you’re passionate about sales, customer success, and driving innovation in the payments industry, we’d love to hear from you!
Responsibility
- Identify and engage potential UMKM merchants in Bali to adopt EDC payment solutions.
- Conduct on-site visits to demonstrate product features, benefits, and setup processes.
- Build and maintain strong relationships with merchants to ensure high retention and satisfaction.
- Achieve monthly sales targets and contribute to the expansion of the merchant network.
- Provide training and support to merchants on EDC usage and troubleshooting.
- Collaborate with internal teams to address merchant feedback and improve service offerings.
- Track and report sales activities, market trends, and competitor insights.
- Represent the company at local business events and networking opportunities.
Qualifications
- Minimum 1 year of experience in sales, business development, or customer success roles.
- Strong communication and interpersonal skills with a customer-centric approach.
- Proven ability to meet or exceed sales targets in a fast-paced environment.
- Familiarity with digital payments, fintech, or EDC systems is a plus.
- Self-motivated, resilient, and comfortable with fieldwork and travel within Bali.
- Proficiency in English and Bahasa Indonesia (written and spoken).
- Basic computer skills (MS Office, CRM tools) and willingness to learn new technologies.
- Passion for supporting small businesses and driving financial inclusion.