job description
Join the prestigious Singapore Recreation Club as a Membership Services Executive and play a pivotal role in delivering exceptional member experiences. Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to blend professional growth with the island's dynamic lifestyle.
As a Membership Services Executive, you will be the face of our organization, ensuring seamless member interactions, resolving inquiries with precision, and upholding the highest standards of service excellence. Your role will directly contribute to member satisfaction and retention, fostering a thriving community within our club.
If you are a detail-oriented professional with a passion for customer service and a knack for administrative efficiency, we invite you to apply and become part of our dedicated team.
Responsibility
- Manage daily membership operations, including registrations, renewals, and cancellations, with accuracy and efficiency.
- Serve as the primary point of contact for member inquiries, providing timely and professional responses via phone, email, and in-person interactions.
- Coordinate membership events and activities, ensuring seamless execution and member engagement.
- Maintain up-to-date member records and databases, ensuring confidentiality and compliance with data protection regulations.
- Collaborate with cross-functional teams to resolve member concerns and enhance overall service delivery.
- Prepare and distribute membership reports, analyzing trends to support strategic decision-making.
- Assist in the development and implementation of membership policies and procedures to improve operational efficiency.
- Promote club services and amenities, fostering a sense of community and belonging among members.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 2 years of experience in membership services, customer service, or administrative roles.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficient in Microsoft Office Suite and membership management software.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with data privacy regulations and best practices.
- Fluency in English; additional languages are a plus.