job description
Are you a visionary leader passionate about shaping the future of eCommerce? SnapMart is seeking a dynamic Marketplace Head to drive our growth and deliver exceptional customer experiences in the thriving digital marketplace of Bali. This is a unique opportunity to lead a high-impact team, innovate in a fast-paced environment, and make a tangible difference in the eCommerce landscape.
As the Marketplace Head, you will be at the forefront of our strategic initiatives, overseeing marketplace operations, vendor relationships, and customer engagement. Your leadership will be pivotal in scaling our platform, optimizing user experience, and ensuring SnapMart remains a leader in the industry. If you thrive in a collaborative, innovative, and results-driven culture, we want you on our team!
Join us in Bali, where work meets paradise, and be part of a company that values creativity, excellence, and a customer-first approach. Together, we’ll redefine the future of online shopping.
Responsibility
- Develop and execute strategic plans to grow the marketplace, ensuring alignment with company goals and customer needs.
- Lead and mentor a high-performing team, fostering a culture of innovation, accountability, and collaboration.
- Oversee vendor acquisition, onboarding, and management to ensure a diverse and high-quality product offering.
- Analyze marketplace performance metrics and customer feedback to drive data-informed decisions and improvements.
- Collaborate with cross-functional teams, including marketing, technology, and customer support, to enhance the overall user experience.
- Identify and implement best practices for marketplace operations, including pricing strategies, promotions, and inventory management.
- Stay ahead of industry trends and competitive landscape to position SnapMart as a leader in the eCommerce space.
- Ensure compliance with local regulations and company policies while maintaining high ethical standards.
Qualifications
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field. MBA or advanced degree is a plus.
- Proven experience (5+ years) in marketplace management, eCommerce, or digital retail, with at least 2 years in a leadership role.
- Strong analytical skills with the ability to interpret data and make strategic decisions.
- Excellent leadership and team management skills, with a track record of building and scaling high-performing teams.
- Deep understanding of eCommerce platforms, vendor management, and customer acquisition strategies.
- Exceptional communication and negotiation skills, with the ability to engage stakeholders at all levels.
- Results-driven mindset with a passion for innovation and continuous improvement.
- Experience working in a fast-paced, dynamic environment, preferably in the Southeast Asian market.