job description
Join Emgrand Spa in beautiful Bali as a Marketing & Customer Service Representative (CSR)! We are seeking a dynamic, customer-focused professional to drive our marketing initiatives while delivering exceptional client support. This role is perfect for individuals who thrive in a fast-paced, service-oriented environment and are passionate about creating memorable experiences for our clients.
As part of our team, you will play a key role in promoting our luxury spa services, engaging with clients, and ensuring their satisfaction from the first point of contact to post-service follow-up. Bali’s vibrant tourism industry offers a unique opportunity to connect with a diverse, international clientele while contributing to the growth of a well-established brand.
If you are a proactive, creative thinker with a flair for marketing and a heart for customer service, we invite you to apply and become a part of our mission to redefine wellness and relaxation in paradise.
Responsibility
- Develop and execute digital marketing campaigns (social media, email, SEO) to attract new clients and retain existing ones.
- Manage and update the company’s website and social media platforms with engaging, high-quality content.
- Handle customer inquiries, bookings, and complaints via phone, email, and in-person with professionalism and empathy.
- Collaborate with the spa team to create promotional materials (flyers, brochures, online ads) that reflect the brand’s luxury image.
- Monitor and analyze customer feedback and market trends to identify opportunities for service improvement.
- Assist in organizing and promoting special events, workshops, and loyalty programs to boost client engagement.
- Maintain accurate records of customer interactions, sales, and marketing performance using CRM tools.
- Provide personalized recommendations to clients based on their needs and preferences to enhance their spa experience.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
- Proven experience in marketing, customer service, or hospitality (spa/wellness industry is a plus).
- Excellent English communication skills (written and verbal); knowledge of other languages is an advantage.
- Strong social media and content creation skills (familiarity with Canva, Photoshop, or video editing is a bonus).
- Proficiency in Microsoft Office, Google Workspace, and CRM software.
- Outgoing, customer-centric personality with a passion for sales and relationship-building.
- Ability to work independently and in a team in a multicultural environment.
- Flexibility to work evenings, weekends, or holidays as needed in a high-demand tourism setting.