job description
Join Yi Jia International Sdn Bhd as a Market Customer Service Specialist and accelerate your career in a dynamic, growth-oriented environment. This role offers a unique opportunity to develop into a versatile professional with ample room for advancement and cross-regional collaboration. Based in the vibrant locales of Bali, you'll enjoy a supportive work culture, flexible schedules, and a comprehensive benefits package designed to enhance your work-life balance.
As a key member of our team, you'll engage with customers, resolve inquiries, and contribute to our mission of delivering exceptional service. With benefits like medical coverage, accommodation support for out-of-town employees, free parking, and employee product discounts, we ensure your well-being is prioritized. If you're passionate about customer service and eager to grow in the retail and consumer products sector, this is your chance to shine in a role that values your development and success.
Responsibility
- Provide exceptional customer service via phone, email, and chat to resolve inquiries and complaints.
- Process orders, returns, and exchanges efficiently while maintaining accurate records.
- Collaborate with sales and logistics teams to ensure timely delivery and customer satisfaction.
- Identify customer needs and recommend products or solutions to enhance their experience.
- Maintain up-to-date knowledge of company products, promotions, and policies.
- Handle escalated issues with professionalism and follow through to resolution.
- Contribute to team meetings and provide feedback to improve service quality.
- Assist in training new hires and sharing best practices for customer interactions.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- Minimum of 2 years of experience in customer service, retail, or a similar role.
- Excellent communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to adapt to shifting priorities and business needs.
- Passion for delivering high-quality service and building customer loyalty.