job description
Are you a fluent Mandarin speaker with a passion for delivering exceptional front desk services? Our prestigious client in Bali’s most exclusive areas (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) is seeking a professional Receptionist to serve as the welcoming face of their organization. This role is perfect for individuals who thrive in dynamic environments, enjoy interacting with international guests, and take pride in maintaining a polished, efficient front office.
As the first point of contact for visitors, clients, and staff, you will play a pivotal role in shaping first impressions. Your ability to communicate seamlessly in Mandarin and English will ensure smooth operations for both local and international stakeholders. Whether managing inquiries, coordinating appointments, or providing administrative support, your attention to detail and warm demeanor will set the standard for excellence.
Join a team that values professionalism, cultural sensitivity, and service excellence. This full-time position offers a competitive salary, a vibrant work environment, and the opportunity to grow within a forward-thinking organization.
Responsibility
- Greet and assist visitors, clients, and staff with a professional and welcoming attitude, ensuring a positive first impression.
- Manage incoming calls, emails, and walk-in inquiries in both Mandarin and English, providing clear and courteous responses.
- Coordinate meeting room bookings, travel arrangements, and visitor registrations with meticulous organization.
- Maintain a tidy and well-organized reception area, including managing office supplies and literature.
- Handle administrative tasks such as filing, data entry, and preparing correspondence as needed.
- Liaise with internal departments to facilitate smooth communication and resolve guest or client requests efficiently.
- Assist in event coordination (e.g., conferences, client meetings) by preparing materials and logistical support.
- Uphold confidentiality and discretion in all interactions, adhering to company policies and professional standards.
Qualifications
- Fluency in Mandarin and English (written and verbal) is mandatory; additional languages are a plus.
- Minimum 1-2 years of experience in a front desk, receptionist, or customer service role, preferably in hospitality, corporate, or luxury service industries.
- Exceptional communication and interpersonal skills, with a natural ability to engage with diverse cultures.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, phone systems).
- A polished, professional appearance and demeanor, reflecting the company’s high standards.
- Ability to work independently and as part of a team in a fast-paced environment.
- Diploma or Bachelor’s degree in Hospitality, Business Administration, or related fields is preferred.