job description
Scale Up Philippines is seeking a dynamic and detail-oriented Client Services & Administration Coordinator to join our growing professional services team in Bali, Indonesia. This role is perfect for a proactive professional who thrives in a fast-paced environment, ensuring seamless client interactions and efficient administrative operations.
As a key member of our team, you will serve as the primary point of contact for clients, managing inquiries, coordinating service deliveries, and maintaining strong relationships. Your organizational skills will be critical in streamlining administrative processes, managing documentation, and supporting internal teams to enhance overall productivity.
Based in the vibrant and culturally rich setting of Bali, this position offers a unique opportunity to contribute to an international professional services firm while enjoying a work-life balance in one of the world’s most sought-after destinations.
Responsibility
- Serve as the primary liaison between clients and internal teams, ensuring clear and timely communication.
- Coordinate and manage client service requests, from initial inquiry to final delivery, ensuring high satisfaction.
- Maintain and organize client records, contracts, and documentation with meticulous attention to detail.
- Assist in the preparation of reports, presentations, and administrative documents to support business operations.
- Schedule and coordinate meetings, appointments, and travel arrangements for clients and team members.
- Monitor and track project timelines, deadlines, and deliverables to ensure on-time completion.
- Provide administrative support to senior management, including email correspondence, calendar management, and expense reporting.
- Collaborate with cross-functional teams to improve processes and enhance client service standards.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2-3 years of experience in client services, administration, or a similar role.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- High level of professionalism, discretion, and customer service orientation.
- Ability to work independently and collaboratively in a team environment.
- Experience in a professional services or international business setting is highly desirable.