job description
Are you a bilingual IT professional looking to elevate your career with a global industry leader? We are seeking a highly motivated Mandarin IT Service Desk Specialist to join our dynamic team in the beautiful location of Bali. In this role, you will provide premium technical support to our international Mandarin-speaking clients, ensuring seamless business operations.
This is an exceptional opportunity offering a competitive salary of up to ₱110,400 per month, comprehensive benefits, and a hybrid work arrangement following the successful completion of your training period. If you possess excellent communication skills in both Mandarin and English, coupled with a solid technical foundation, we want to hear from you!
Our virtual hiring process is fully active, allowing you to secure your next career milestone quickly and safely. Apply today to join a collaborative environment where your technical expertise and linguistic skills are highly valued and rewarded.
Responsibility
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat in both Mandarin and English.
- Log, track, and resolve IT incidents and service requests in accordance with established Service Level Agreements (SLAs).
- Escalate complex technical issues to tier-2 support teams while maintaining ownership and providing regular updates to users.
- Perform user account administration, including password resets and access management across various enterprise platforms.
- Create and maintain detailed technical documentation and knowledge base articles to facilitate self-service for end-users.
- Collaborate with global IT teams to ensure consistent service delivery and participate in continuous improvement initiatives.
Qualifications
- Professional working proficiency in both Mandarin (written and spoken) and English to effectively support global clients.
- At least 1-2 years of experience in an IT Service Desk, Helpdesk, or Technical Support role.
- Solid understanding of Windows Operating Systems, MS Office 365, active directory, and basic networking concepts.
- Strong customer-centric mindset with excellent problem-solving and troubleshooting abilities.
- Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, Jira, or Zendesk) is highly preferred.
- Ability to work in a shifting schedule to support 24/7 global operations.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is an advantage.