job description
Are you an experienced operations professional looking to make a meaningful impact within the public sector? Cornerstone Global Partners is seeking a dedicated Manager, Product Operations to join a high-profile government project. In this role, you will bridge the gap between product strategy and operational execution, ensuring that digital government initiatives are delivered efficiently and meet the highest standards of service excellence.
You will play a pivotal role in streamlining workflows, optimizing product lifecycles, and fostering cross-functional collaboration. This is a unique opportunity to work in a stable environment with standard office hours (Monday–Friday), allowing for an excellent work-life balance while contributing to nation-building initiatives.
Responsibility
- Lead the end-to-end product operations lifecycle, ensuring seamless integration between internal teams and public-facing stakeholders.
- Develop and implement operational frameworks to enhance efficiency, productivity, and service delivery standards.
- Analyze product performance metrics and user feedback to identify areas for operational improvement and strategic scaling.
- Coordinate with cross-functional teams, including product managers, developers, and policy makers, to ensure project alignment.
- Manage vendor relationships and service-level agreements (SLAs) to guarantee high-quality outputs.
- Monitor risk management processes and ensure compliance with government policies and data security standards.
- Prepare regular reports and presentations for stakeholders to track operational KPIs and project milestones.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Computer Science, or a related field.
- Minimum 3-5 years of experience in product operations, project management, or business operations.
- Strong understanding of the government sector and public service delivery workflows is highly advantageous.
- Proven ability to manage complex projects with tight deadlines while maintaining attention to detail.
- Excellent communication skills with the ability to influence stakeholders at all levels.
- Proficiency in project management tools (e.g., Jira, Asana, Trello) and data analysis software (e.g., Excel, SQL, Tableau).
- Strong problem-solving skills and a proactive approach to operational bottlenecks.