job description
Launch your leadership career in the fast-paced world of hospitality with Dairy Queen, operated by Philippine Pizza Inc.! As a Management Trainee, you’ll embark on a dynamic 12-18 month program designed to transform you into a future leader in food service and customer experience. This is your chance to work in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—while gaining hands-on experience in operations, team management, and business growth.
Dairy Queen is more than just ice cream—it’s a global brand with a passion for delivering smiles through delicious treats and exceptional service. As a trainee, you’ll receive comprehensive training in store operations, inventory management, customer service excellence, and team leadership. You’ll collaborate with experienced managers, learn the ins and outs of P&L management, and develop skills to drive sales and customer satisfaction. This role is perfect for ambitious individuals who thrive in a fast-paced environment and are eager to grow into a Store Manager, Area Manager, or Corporate Leadership position.
Why join us?
- Career Growth: Clear path to leadership with promotions based on performance.
- Training & Development: Structured program with mentorship from industry experts.
- Work in Paradise: Enjoy Bali’s stunning beaches, culture, and lifestyle while building your career.
- Competitive Compensation: Attractive salary + performance bonuses and employee discounts.
- Global Brand: Be part of a well-known international franchise with a strong reputation for quality.
If you’re a motivated, customer-focused, and results-driven individual with a passion for hospitality, we want you on our team! Apply now and take the first step toward a rewarding career with Dairy Queen in Bali.
Responsibility
- Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Lead and motivate a team of crew members to deliver exceptional customer service and operational efficiency.
- Monitor and maintain food safety, hygiene, and quality standards in compliance with Dairy Queen’s policies.
- Analyze sales data and customer feedback to identify opportunities for improvement and growth.
- Participate in training sessions and workshops to develop leadership, communication, and problem-solving skills.
- Support the Store Manager in staff scheduling, performance evaluations, and conflict resolution.
- Drive customer satisfaction by ensuring a clean, welcoming, and efficient store environment.
- Collaborate with cross-functional teams to implement marketing initiatives and promotional campaigns.
Qualifications
- Bachelor’s degree in Hospitality, Business Administration, or a related field (or equivalent experience).
- 1-2 years of experience in food service, retail, or customer-facing roles (preferred but not required).
- Strong leadership potential with the ability to inspire and motivate teams.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Problem-solving mindset with a focus on delivering results and exceeding customer expectations.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Basic understanding of inventory management, cash handling, and POS systems.
- Passion for the hospitality industry and a desire to grow into a leadership role.