job description
Are you a skilled IT professional with a passion for delivering exceptional technical support? We are seeking a Managed Service Engineer (Onsite L1) to join our dynamic team in Bali. In this role, you will provide onsite technical assistance, troubleshoot hardware and software issues, and ensure seamless IT operations for our clients. This is a fantastic opportunity to work in a collaborative environment while enjoying the vibrant culture of Bali.
As a Managed Service Engineer, you will be the first point of contact for technical support, ensuring timely resolution of issues and maintaining high customer satisfaction. You will work closely with our team to monitor systems, perform maintenance, and implement solutions that enhance IT infrastructure. If you are detail-oriented, proactive, and eager to grow in the IT field, we want to hear from you!
Responsibility
- Provide onsite technical support for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems in a timely manner.
- Monitor and maintain IT systems to ensure optimal performance.
- Install, configure, and update software and hardware as needed.
- Document technical issues and solutions for future reference.
- Collaborate with team members to escalate complex issues when necessary.
- Ensure compliance with IT policies and security protocols.
- Assist in the deployment of new IT infrastructure projects.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Familiarity with operating systems (Windows, macOS, Linux).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Willingness to travel to client sites as needed.