job description
Join PERSOL as a Mall Concierge in Bali's most vibrant locations! If you thrive in customer-facing roles and enjoy creating memorable experiences, this is your opportunity to shine. As the first point of contact for visitors, you'll provide exceptional service, assist with inquiries, and ensure a seamless experience for all guests. This part-time role offers flexibility, competitive pay, and the chance to work in dynamic environments across Bali's top destinations.
Why apply? Enjoy a supportive team, professional growth opportunities, and the satisfaction of making a difference in the hospitality and tourism industry. Whether you're assisting shoppers, coordinating services, or resolving inquiries, your role will be pivotal in enhancing the guest experience. Apply today and become part of a team that values excellence, professionalism, and a passion for service.
Responsibility
- Greet and assist visitors with a warm, professional demeanor.
- Provide accurate information about mall facilities, events, and services.
- Handle inquiries and resolve concerns efficiently and courteously.
- Coordinate with mall staff to ensure smooth operations and guest satisfaction.
- Maintain a clean and welcoming concierge area.
- Assist with lost-and-found items and emergency procedures as needed.
- Promote mall events and special offers to enhance visitor engagement.
- Uphold high standards of customer service and professionalism at all times.
Qualifications
- Excellent communication and interpersonal skills.
- Previous experience in customer service or hospitality is a plus.
- Friendly, approachable, and able to work in a fast-paced environment.
- Basic knowledge of local attractions and services.
- Ability to stand for extended periods and handle multiple tasks.
- Fluency in English; additional languages are an advantage.
- Reliable, punctual, and committed to delivering exceptional service.
- Willingness to work flexible hours, including weekends and holidays.