job description
Are you a natural leader with a passion for hospitality and adventure? Outpost X is seeking a dynamic Field Manager to oversee guest experiences and tour operations in the stunning landscapes of Bali. As the face of our brand, you'll ensure seamless, unforgettable experiences for our guests while managing logistical excellence behind the scenes.
Based in the vibrant heart of Canggu, this role is perfect for a logistical mastermind who thrives in fast-paced environments. You'll lead a team of passionate professionals, coordinate with local partners, and uphold our commitment to world-class service. If you're ready to combine your leadership skills with a love for travel and hospitality, this is your opportunity to shine.
Join us and be part of a company that values innovation, sustainability, and creating life-changing experiences for travelers from around the globe.
Responsibility
- Oversee daily tour operations, ensuring smooth execution and exceptional guest experiences.
- Lead, train, and motivate a team of guides, drivers, and support staff to maintain high service standards.
- Coordinate with local vendors, partners, and authorities to secure permits, transportation, and logistics.
- Monitor guest feedback and implement improvements to enhance satisfaction and operational efficiency.
- Manage budgets, expenses, and resource allocation to optimize profitability without compromising quality.
- Develop and enforce safety protocols to ensure the well-being of guests and staff during all activities.
- Act as the primary point of contact for guest inquiries, concerns, and emergency situations.
- Collaborate with the marketing team to promote tours and experiences through engaging content and partnerships.
Qualifications
- Proven experience in hospitality, tourism, or operations management, with at least 3 years in a leadership role.
- Strong organizational and problem-solving skills, with the ability to handle multiple tasks under pressure.
- Excellent communication and interpersonal skills, fluent in English (additional languages a plus).
- Passion for travel, adventure, and creating memorable experiences for guests.
- Familiarity with Bali’s tourism industry, local culture, and logistical challenges is highly desirable.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.
- Proficiency in using booking systems, CRM tools, and Microsoft Office/Google Workspace.
- First Aid/CPR certification and knowledge of emergency response procedures are advantageous.