job description
Join ORIENTAL SURPLUS Sdn Bhd as a Spa Receptionist & Cashier in the heart of Bali’s most exclusive wellness destinations. This is your opportunity to work in a serene, high-end spa environment where luxury meets exceptional service. As the first point of contact for our esteemed clients, you will play a pivotal role in delivering a seamless, five-star experience from the moment they arrive.
Our spa is a sanctuary of relaxation and rejuvenation, and we are seeking a polished, customer-focused professional to manage front-desk operations, handle payments, and ensure every guest feels welcomed and valued. If you thrive in a dynamic, service-oriented setting and have a passion for hospitality, this role is perfect for you.
Based in Canggu, Bali, you’ll enjoy a vibrant work environment surrounded by tropical beauty, with opportunities for professional growth in the booming wellness and tourism industry.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a memorable first impression.
- Manage front-desk operations, including check-ins, check-outs, and appointment scheduling with efficiency and accuracy.
- Handle cashier duties, including processing payments, issuing receipts, and maintaining financial records.
- Answer and direct phone calls, emails, and in-person inquiries with clarity and courtesy.
- Coordinate with spa therapists and management to ensure smooth service delivery and client satisfaction.
- Maintain a clean, organized, and inviting reception area, including retail displays and promotional materials.
- Assist in resolving client concerns or complaints with a solution-oriented approach.
- Upsell spa packages, memberships, and retail products to enhance the guest experience and revenue.
Qualifications
- Minimum 1-2 years of experience in a receptionist, cashier, or customer service role, preferably in the hospitality, spa, or wellness industry.
- Excellent English communication skills (written and verbal); additional languages are a plus.
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in POS systems, Microsoft Office, and basic accounting.
- Outgoing, friendly, and service-oriented personality with a passion for creating exceptional guest experiences.
- Ability to work flexible hours, including weekends and holidays, as required.
- Impeccable grooming and professional appearance in line with luxury spa standards.
- Basic knowledge of spa treatments and wellness products is advantageous.