job description
Join Tugu Hotel, a premier luxury hospitality brand in Bali, as a Front Desk Duty Manager and become the face of exceptional guest experiences. We seek a dynamic, business-minded professional who embodies leadership, passion, and a commitment to creating unforgettable moments for our discerning clientele.
In this pivotal role, you will oversee front desk operations, ensuring seamless check-ins, personalized service, and resolution of guest inquiries with warmth and efficiency. Your ability to anticipate needs, manage teams, and uphold our brand’s high standards will directly contribute to guest satisfaction and operational excellence.
Bali’s vibrant tourism landscape offers a unique opportunity to grow in a culturally rich environment while working with a team that values innovation, tradition, and hospitality at its core. If you thrive in fast-paced settings and take pride in delivering world-class service, this is your chance to shine in one of Indonesia’s most iconic destinations.
Responsibility
- Supervise front desk operations, including check-ins, check-outs, and guest requests, ensuring a smooth and welcoming experience.
- Lead, mentor, and train front desk staff to maintain high service standards and operational efficiency.
- Resolve guest complaints or issues promptly, demonstrating problem-solving skills and a guest-first mindset.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless service delivery.
- Monitor room availability, manage reservations, and optimize occupancy rates through strategic upselling.
- Maintain accurate records of guest interactions, payments, and special requests using property management systems.
- Uphold brand standards for appearance, communication, and professionalism at all times.
- Assist in emergency situations (e.g., medical, security) with composure and adherence to hotel protocols.
Qualifications
- Minimum 2 years of experience in front desk or guest services within a luxury hotel or resort.
- Proven leadership skills with experience managing a team in a high-volume hospitality environment.
- Fluency in English (written and spoken); additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong interpersonal and communication skills with a natural ability to build rapport with guests and colleagues.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Exceptional organizational skills and attention to detail, with the ability to multitask under pressure.
- Flexibility to work rotating shifts, including nights, weekends, and holidays.
- Passion for hospitality and a commitment to delivering personalized, memorable experiences.