job description
Join The New Albergus Inc as a Captain Waiter and take the lead in delivering world-class hospitality in Bali’s most prestigious dining and event venues. This pivotal role places you at the heart of exceptional guest experiences, where your leadership will elevate service standards, coordinate seamless operations between kitchen, event planners, and guests, and ensure every interaction reflects the luxury and warmth Bali is renowned for.
As the face of our service team, you’ll mentor and inspire a dedicated waitstaff, fostering a culture of excellence, professionalism, and attentive care. Whether overseeing high-profile events, fine-dining services, or exclusive private gatherings, your expertise will shape unforgettable moments for our discerning clientele. With Bali’s thriving tourism and hospitality scene as your backdrop, this is your opportunity to grow in a dynamic, rewarding environment where passion for service meets career advancement.
If you thrive under pressure, possess a keen eye for detail, and take pride in creating flawless guest experiences, we invite you to bring your leadership to our team. Competitive compensation, professional development, and the chance to work in Bali’s most sought-after locations await the right candidate.
Responsibility
- Lead and supervise the waitstaff team, ensuring high standards of service, professionalism, and guest satisfaction.
- Act as the primary liaison between the kitchen, event planners, and guests to coordinate seamless service delivery.
- Oversee table setups, menu presentations, and beverage service to align with luxury hospitality standards.
- Train, mentor, and evaluate staff performance, providing constructive feedback and fostering a positive work environment.
- Resolve guest complaints or service issues promptly and diplomatically, ensuring a positive resolution.
- Manage reservations, seating arrangements, and special requests to optimize guest flow and experience.
- Monitor inventory of tableware, linens, and service equipment, coordinating with management for replenishment.
- Uphold health, safety, and sanitation standards in compliance with local regulations and company policies.
Qualifications
- Minimum of 3 years of experience in a fine-dining or luxury hospitality setting, with at least 1 year in a supervisory or leadership role.
- Proven ability to manage and motivate a team in a fast-paced, high-pressure environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and problem-solving abilities, with a keen attention to detail.
- In-depth knowledge of food and beverage service, including wine pairings, etiquette, and presentation standards.
- Flexibility to work evenings, weekends, and holidays as required by the hospitality industry.
- Certification in hospitality management or related fields is advantageous.
- Passion for delivering exceptional guest experiences with a proactive and guest-centric approach.