job description
Join Kempinski Hotels, Europeâs oldest luxury hotel group, as our Spa & Health Club Manager in the breathtaking island paradise of Bali. This is your opportunity to lead a world-class wellness facility in one of our prestigious 5-star properties located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
In this dynamic role, you will oversee the daily operations of our luxury spa and health club, ensuring an unparalleled guest experience that aligns with Kempinskiâs reputation for excellence. Baliâs thriving wellness tourism market offers a unique platform to create innovative wellness programs, manage a talented team of therapists and fitness professionals, and drive revenue growth in one of the worldâs most sought-after destinations.
As part of our leadership team, youâll collaborate with hotel management to integrate spa and wellness offerings into the guest journey, from personalized treatments to holistic wellness retreats. Whether youâre managing a serene Ubud jungle spa or a beachfront wellness center in Nusa Dua, youâll have the chance to shape the future of luxury wellness in Bali while enjoying the islandâs vibrant culture, stunning landscapes, and world-class hospitality scene.
This role is perfect for a passionate wellness professional with a proven track record in spa management, a deep understanding of luxury hospitality, and a desire to make a lasting impact in one of the most exciting markets in the world. If youâre ready to elevate your career in a tropical paradise, weâd love to hear from you.
Responsibility
- Oversee all aspects of spa and health club operations, including staff management, guest services, and facility maintenance to ensure the highest standards of luxury and excellence.
- Develop and implement innovative wellness programs, treatments, and fitness classes tailored to the unique needs of our international clientele in Bali.
- Drive revenue growth through strategic marketing, promotions, and partnerships with local wellness influencers and tourism stakeholders.
- Manage budgets, financial performance, and inventory for spa and health club operations, ensuring profitability and cost efficiency.
- Lead, mentor, and train a team of therapists, fitness instructors, and support staff to deliver exceptional guest experiences and maintain high service standards.
- Collaborate with hotel management to integrate spa and wellness offerings into the overall guest experience, including personalized packages and retreats.
- Ensure compliance with all health, safety, and hygiene regulations, as well as Kempinskiâs brand standards and local laws.
- Monitor industry trends and competitor activities to continuously enhance our wellness offerings and maintain a competitive edge in Baliâs luxury market.
Qualifications
- Minimum of 5 years of experience in spa or wellness management, with at least 2 years in a leadership role within a 5-star hotel or luxury resort.
- Proven track record in revenue generation, budget management, and financial performance in a spa or wellness environment.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team of wellness professionals.
- In-depth knowledge of spa treatments, fitness programs, and wellness trends, with a passion for holistic health and guest satisfaction.
- Excellent communication and interpersonal skills, with fluency in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Experience working in international or multicultural environments, with a deep understanding of luxury hospitality standards.
- Bachelorâs degree in Hospitality Management, Business Administration, or a related field; certifications in spa management or wellness (e.g., CIDESCO, ITEC) are advantageous.
- Flexibility to relocate to Bali and adapt to the islandâs dynamic hospitality industry, with a willingness to work in various locations across the island.