job description
Join PERSOL as a Luxury Retail Store Manager in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, or Jimbaran—and lead a high-performing team in delivering an unparalleled luxury shopping experience. This is a rare opportunity to shape the success of a premium fashion and lifestyle brand, driving sales excellence while cultivating a culture of exceptional customer service.
As the face of our store, you will oversee daily operations, mentor a passionate team, and implement strategic initiatives to exceed revenue targets. Your leadership will elevate brand prestige, ensuring every client interaction reflects the sophistication and exclusivity our customers expect. With a competitive salary package and the chance to work in Bali’s most dynamic retail environments, this role is perfect for ambitious professionals with a flair for luxury retail management.
If you thrive in fast-paced, high-end retail settings and have a proven track record in team leadership and sales growth, we invite you to apply and take the next step in your career with a globally recognized brand.
Responsibility
- Sales Leadership: Drive store revenue by setting and achieving ambitious sales targets, analyzing performance metrics, and implementing data-driven strategies.
- Team Management: Recruit, train, and mentor a high-performing retail team, fostering a culture of excellence, accountability, and brand passion.
- Customer Experience: Ensure every client receives a personalized, VIP-level experience, from initial engagement to post-purchase follow-up.
- Operational Excellence: Oversee inventory management, visual merchandising, and store presentation to maintain luxury standards.
- Brand Ambassadorship: Represent the brand at local events, collaborations, and client networking opportunities to expand its influence.
- Financial Oversight: Manage budgets, payroll, and expense reports while optimizing profitability without compromising service quality.
- Market Awareness: Stay ahead of industry trends, competitor activity, and customer preferences to adapt strategies proactively.
- Compliance & Standards: Ensure adherence to company policies, health and safety regulations, and luxury retail best practices.
Qualifications
- Proven Experience: Minimum 5 years in luxury retail management, with a track record of exceeding sales targets in high-end fashion or lifestyle brands.
- Leadership Skills: Exceptional ability to inspire, coach, and develop teams in a fast-paced environment.
- Customer-Centric Mindset: A passion for delivering bespoke service and building long-term client relationships.
- Business Acumen: Strong analytical skills to interpret sales data, KPIs, and market trends for strategic decision-making.
- Communication Excellence: Fluent English (written and verbal) with the ability to engage stakeholders at all levels.
- Tech-Savvy: Proficiency in retail POS systems, CRM tools, and Microsoft Office Suite.
- Flexibility: Willingness to work evenings, weekends, and holidays as required by the retail calendar.
- Local Knowledge: Familiarity with Bali’s luxury retail market and expat community is a plus.