job description
Join Dorskin as a Customer Service Representative and play a pivotal role in delivering exceptional e-commerce support to our valued customers. Based in the vibrant region of Badung, Bali, you will be the first point of contact for inquiries, concerns, and feedback, ensuring a seamless and satisfying shopping experience.
In this dynamic role, you will leverage your communication skills and problem-solving abilities to address customer needs efficiently. Your contributions will directly impact customer satisfaction and loyalty, helping Dorskin maintain its reputation as a trusted brand in the retail and consumer products industry.
If you are passionate about customer care, thrive in a fast-paced environment, and enjoy working in a collaborative team, this is the perfect opportunity for you. Apply now and be part of a company that values excellence and innovation in customer service.
Responsibility
- Provide timely and professional responses to customer inquiries via email, chat, and phone.
- Resolve customer complaints and issues with empathy and efficiency, ensuring a positive outcome.
- Process orders, returns, and exchanges accurately while maintaining detailed records.
- Document customer feedback and share insights with the team to improve products and services.
- Collaborate with other departments to address customer concerns and escalate issues when necessary.
- Maintain up-to-date knowledge of company products, policies, and promotions.
- Monitor customer interactions to identify trends and areas for improvement.
- Uphold company values and standards in all customer interactions to enhance brand reputation.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in e-commerce or retail.
- Excellent written and verbal communication skills in English and Indonesian.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service software, CRM tools, and Microsoft Office.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills.
- A customer-centric mindset with a passion for delivering exceptional service.
- Willingness to work flexible hours, including weekends and holidays, as needed.