job description
Join MM SG Retail as a Luxury Retail Shop Manager in the heart of Baliās most vibrant locationsāCanggu, Ubud, Denpasar, or other premium destinations. This is your opportunity to lead a high-end fashion retail team, delivering exceptional customer experiences while driving sales and operational excellence in a dynamic, luxury environment.
As the face of our brand, you will oversee daily operations, mentor a passionate team, and ensure every customer interaction reflects the sophistication and elegance of our products. Your leadership will be pivotal in achieving sales targets, maintaining brand standards, and fostering a culture of excellence. If you thrive in fast-paced, customer-centric settings and have a passion for luxury retail, this role is tailored for you.
Baliās thriving retail scene offers a unique blend of local charm and international flair, making it an ideal place to grow your career while enjoying a vibrant lifestyle.
Responsibility
- Lead and motivate a high-performing retail team to deliver outstanding customer service and meet sales targets.
- Oversee daily shop operations, including inventory management, visual merchandising, and cash handling.
- Develop and implement strategies to drive foot traffic, conversion rates, and customer loyalty.
- Train, coach, and mentor staff to ensure consistent delivery of brand standards and sales techniques.
- Monitor KPIs (e.g., sales performance, customer feedback) and prepare reports for senior management.
- Maintain strong relationships with clients, addressing inquiries and resolving issues promptly.
- Collaborate with headquarters on marketing initiatives, promotions, and new product launches.
- Ensure compliance with company policies, health/safety regulations, and loss prevention protocols.
Qualifications
- Proven experience (3+ years) in retail management, preferably in luxury fashion or high-end consumer goods.
- Strong leadership and team-building skills with a track record of driving sales growth.
- Excellent communication and interpersonal abilities to engage with diverse customers and teams.
- Deep understanding of retail operations, including inventory control, POS systems, and merchandising.
- Customer-focused mindset with a passion for delivering personalized, high-touch service.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Fluency in English; proficiency in Indonesian (Bahasa) is a plus.
- Familiarity with Baliās retail market and luxury consumer trends is advantageous.