job description
Join Voila.id, a leading name in luxury retail, as a Client Advisor at our exclusive boutique in Bali. This is your opportunity to represent a prestigious brand, deliver world-class customer service, and cultivate lasting relationships with high-end clientele in one of the worldâs most vibrant destinations.
As a brand ambassador, you will embody the elegance and sophistication of Voila.id, ensuring every customer interaction reflects our commitment to excellence. Whether youâre assisting with product selections, providing personalized styling advice, or managing client inquiries, your role is pivotal in driving sales and enhancing the luxury shopping experience.
Baliâs dynamic retail landscape offers a unique environment to grow your career in fashion and customer service. If youâre passionate about luxury retail, thrive in a fast-paced setting, and take pride in delivering exceptional service, we invite you to apply and become part of our elite team.
Responsibility
- Serve as the primary point of contact for clients, offering personalized assistance and expert product knowledge.
- Build and maintain strong relationships with high-net-worth customers to drive repeat business and loyalty.
- Achieve and exceed individual and team sales targets through proactive client engagement and upselling techniques.
- Stay updated on the latest product collections, trends, and brand promotions to provide accurate and compelling recommendations.
- Ensure the boutiqueâs visual merchandising standards are consistently met, creating an inviting and luxurious shopping environment.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Collaborate with the boutique team to organize and execute in-store events, product launches, and VIP client experiences.
- Maintain accurate records of client preferences, purchases, and feedback to enhance personalized service.
Qualifications
- Minimum 2 years of experience in luxury retail, fashion, or customer service, preferably in a high-end boutique or similar environment.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong sales acumen and a proven track record of meeting or exceeding targets.
- Passion for fashion, luxury products, and delivering a premium customer experience.
- Ability to work flexible hours, including weekends and holidays, to accommodate boutique operating hours.
- Impeccable grooming and a professional demeanor that aligns with the brandâs image.
- Tech-savvy with experience using POS systems, CRM tools, or retail management software.
- Self-motivated, detail-oriented, and able to work both independently and as part of a team.