job description
Join J.CO Donut & Coffee, a leading name in the global F&B industry, as an Area Manager in the vibrant and fast-growing market of Bali, Indonesia. In this dynamic role, you will oversee multiple outlets, ensuring operational excellence, driving sales growth, and fostering a high-performance culture across your assigned region.
As the face of the brand in Bali, you will play a pivotal role in expanding our market presence, maintaining brand standards, and delivering an exceptional customer experience. This is a unique opportunity for a results-driven leader to make a tangible impact in a thriving business while enjoying the lifestyle and culture of one of the world’s most sought-after destinations.
If you are passionate about retail management, team development, and business growth, we invite you to apply and take the next step in your career with a brand that values innovation, quality, and community.
Responsibility
- Multi-Outlet Oversight: Manage and optimize the performance of multiple J.CO Donut & Coffee outlets across Bali, ensuring consistency in operations, service, and product quality.
- Sales & Revenue Growth: Develop and implement strategies to drive sales, increase foot traffic, and maximize profitability for all assigned locations.
- Team Leadership & Development: Recruit, train, and mentor store managers and staff to build a high-performing team aligned with company values and goals.
- Operational Excellence: Monitor and enforce compliance with SOPs, hygiene standards, and brand guidelines to maintain a premium customer experience.
- Financial Management: Oversee budgeting, cost control, and inventory management to ensure efficient and profitable operations.
- Customer Experience: Address customer feedback, resolve escalations, and implement initiatives to enhance satisfaction and loyalty.
- Market Expansion: Identify and evaluate new business opportunities, including potential locations for expansion in Bali.
- Reporting & Analysis: Prepare regular performance reports, analyze KPIs, and present actionable insights to senior management.
Qualifications
- Proven Experience: Minimum of 5 years in retail or F&B management, with at least 2 years in a multi-outlet or area management role.
- Leadership Skills: Strong ability to lead, motivate, and develop teams in a fast-paced environment.
- Business Acumen: Demonstrated success in driving sales, managing P&L, and improving operational efficiency.
- Brand Passion: Deep understanding of the J.CO Donut & Coffee brand (or similar F&B brands) and a commitment to upholding its standards.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Problem-Solving: Ability to analyze challenges, implement solutions, and make data-driven decisions.
- Mobility: Willingness to travel frequently across Bali and occasionally to other regions as required.
- Education: Bachelor’s degree in Business Administration, Hospitality, or a related field is preferred.