job description
Join The Nest By The Sea as our next Resort Manager and lead a world-class hospitality team in the heart of Bali’s most enchanting destination—Ubud. This is your opportunity to shape unforgettable guest experiences in a serene, luxury staycation environment where nature meets five-star service.
As the Resort Manager, you will oversee all operational aspects of our premium property, ensuring seamless service delivery, guest satisfaction, and team excellence. Your leadership will drive the resort’s reputation as a top-tier destination, blending Balinese warmth with international hospitality standards.
If you’re a dynamic, guest-focused leader with a passion for creating exceptional stays, we invite you to bring your expertise to our tropical paradise. Competitive compensation, career growth, and the chance to live and work in Bali await the right candidate.
Responsibility
- Oversee daily resort operations, including front desk, housekeeping, F&B, and guest services to ensure flawless execution.
- Develop and implement strategic plans to enhance guest satisfaction, occupancy rates, and revenue growth.
- Lead, mentor, and train a diverse team of hospitality professionals, fostering a culture of excellence and accountability.
- Monitor budget performance, control costs, and optimize resource allocation without compromising quality.
- Ensure compliance with local regulations, health/safety standards, and brand policies.
- Handle guest complaints and special requests with diplomacy, turning challenges into opportunities for service recovery.
- Collaborate with marketing teams to promote the resort through digital channels, partnerships, and events.
- Maintain strong relationships with vendors, tour operators, and local communities to enhance guest experiences.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
- Minimum 5 years of experience in resort/hotel management, with at least 2 years in a leadership role.
- Proven track record of improving operational efficiency, guest satisfaction scores, and financial performance.
- Strong leadership, communication, and problem-solving skills with a hands-on approach.
- Fluency in English (additional languages, especially Indonesian or Balinese, are a plus).
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Deep understanding of luxury hospitality trends, sustainability practices, and cultural sensitivity.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.