job description
Join TAK Products & Services, a leader in premium hospitality and luxury brand experiences, as our Executive, Brand & Customer Relations in the breathtaking island of Bali. This is a unique opportunity to shape and elevate our brandâs presence in one of the worldâs most sought-after destinationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you are passionate about delivering unparalleled customer experiences, crafting compelling brand narratives, and driving service excellence, we want you on our team.
In this role, you will be the guardian of our brandâs reputation, ensuring every guest interaction reflects our commitment to luxury, authenticity, and innovation. Youâll collaborate with cross-functional teams to create memorable experiences that resonate with our diverse clientele, from high-profile travelers to local connoisseurs. Baliâs vibrant culture and dynamic hospitality scene provide the perfect backdrop for you to make a lasting impact.
At TAK Products & Services, we believe in fostering a culture of creativity, collaboration, and growth. Youâll work in a supportive environment where your ideas are valued, and your contributions directly influence our brandâs success. Whether youâre refining our brand storytelling, optimizing customer touchpoints, or leading initiatives to enhance guest satisfaction, your work will be instrumental in shaping the future of luxury hospitality in Bali.
If you thrive in a fast-paced, customer-centric environment and are eager to elevate a premium brand to new heights, we invite you to apply. This is more than a jobâitâs an opportunity to be part of a team that redefines excellence in hospitality.
Responsibility
- Develop and execute brand storytelling initiatives that align with TAKâs premium positioning and resonate with our target audience in Baliâs luxury hospitality market.
- Oversee customer relations strategies to ensure consistent delivery of exceptional service, addressing feedback and resolving issues with professionalism and grace.
- Collaborate with marketing, operations, and sales teams to create cohesive brand experiences across all touchpoints, from digital platforms to in-person interactions.
- Monitor and analyze customer satisfaction metrics, implementing data-driven improvements to enhance guest experiences and brand loyalty.
- Lead brand activation events and partnerships in key locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) to strengthen our market presence.
- Train and mentor front-line staff on brand standards, service excellence, and customer engagement techniques to uphold our reputation for luxury.
- Stay ahead of industry trends in hospitality and customer experience, recommending innovative strategies to keep TAK at the forefront of the market.
- Manage relationships with key stakeholders, including vendors, partners, and influencers, to amplify our brandâs reach and impact.
Qualifications
- Bachelorâs degree in Hospitality Management, Marketing, Communications, Business Administration, or a related field.
- Minimum of 3-5 years of experience in brand management, customer relations, or luxury hospitality, with a proven track record of success.
- Strong understanding of brand storytelling, customer experience strategies, and service excellence in the hospitality industry.
- Exceptional communication skills, both written and verbal, with the ability to engage diverse audiences, from guests to executive leadership.
- Proficiency in data analysis and customer feedback tools to drive continuous improvement in service delivery.
- Experience organizing and executing brand activation events, partnerships, or collaborations in a luxury or hospitality context.
- Fluency in English is required; additional languages (e.g., Bahasa Indonesia, Mandarin, French) are a plus.
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and a commitment to excellence.
- Passion for Baliâs culture and hospitality scene, with a deep appreciation for luxury experiences.