job description
Join Segi Fresh as an Assistant Floor Manager and take the next step in your hospitality career in the vibrant heart of Bali! This is your chance to work in a dynamic, fast-paced environment where exceptional service and operational excellence are at the core of everything we do.
As a key member of our team, you will assist in overseeing daily floor operations, ensuring seamless service delivery, and maintaining the highest standards of guest satisfaction. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta, you'll play a pivotal role in creating unforgettable experiences for our guests while supporting the Floor Manager in leadership and team coordination.
At Segi Fresh, we value passion, professionalism, and a commitment to excellence. If you thrive in a collaborative environment and have a knack for problem-solving, we’d love to hear from you. This full-time position offers competitive compensation, career growth opportunities, and the chance to be part of a team that redefines hospitality in Bali.
Responsibility
- Assist the Floor Manager in supervising daily operations, ensuring smooth service flow and adherence to company standards.
- Coordinate and delegate tasks to floor staff, including servers, hosts, and support teams, to optimize efficiency.
- Monitor guest satisfaction, address concerns promptly, and implement service recovery measures when necessary.
- Conduct regular floor inspections to maintain cleanliness, organization, and compliance with health and safety regulations.
- Assist in training and onboarding new team members, ensuring they understand service protocols and company values.
- Manage inventory of floor supplies (e.g., linens, tableware) and coordinate with procurement for restocking.
- Support in resolving staff conflicts or operational challenges with a solutions-oriented approach.
- Contribute to team meetings and provide feedback to improve service quality and operational workflows.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role within hospitality, F&B, or a related field.
- Proven ability to manage teams, delegate tasks, and maintain high service standards under pressure.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest and staff needs.
- Familiarity with POS systems, inventory management, and basic financial reporting.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Diploma or degree in Hospitality Management, Business, or a related field is preferred.
- Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.