job description
Elevate your career in luxury hospitality with Triton AI Pte Ltd, a premier travel operator redefining guest experiences in Bali’s most exclusive destinations. As a Reservations & Guest Experience Executive, you’ll play a pivotal role in crafting unforgettable journeys for high-end travelers, blending seamless logistics with personalized service.
Enjoy a 5-day workweek with the flexibility of work-from-home arrangements, while also having the chance to engage in dynamic guest-hosting opportunities across Bali’s stunning landscapes—from the cultural heart of Ubud to the pristine beaches of Nusa Dua. This role is perfect for passionate professionals who thrive in a fast-paced, client-centric environment and are eager to contribute to a brand synonymous with excellence.
Join us and be part of a team that values innovation, attention to detail, and a commitment to exceeding guest expectations at every touchpoint.
Responsibility
- Manage end-to-end reservation processes, including bookings, confirmations, and modifications, ensuring accuracy and timeliness.
- Deliver exceptional guest communication via email, phone, and in-person interactions, providing tailored recommendations and solutions.
- Coordinate with internal teams (e.g., operations, concierge) to ensure seamless execution of travel itineraries and special requests.
- Proactively resolve guest inquiries and concerns with a solutions-oriented approach, maintaining a 95%+ satisfaction rate.
- Curate and promote exclusive travel packages, upselling premium services to enhance guest experiences.
- Maintain meticulous records of guest preferences, feedback, and booking histories to personalize future interactions.
- Stay updated on industry trends, local events, and destination highlights to offer informed, value-added advice.
- Participate in guest-hosting events, representing the company with professionalism and enthusiasm.
Qualifications
- Minimum 2 years of experience in reservations, guest services, or hospitality management, preferably in luxury travel or high-end hotels.
- Fluent in English (written and verbal); proficiency in additional languages (e.g., Mandarin, Japanese) is a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Exceptional interpersonal and communication skills, with a natural ability to build rapport with diverse clientele.
- Tech-savvy with experience in CRM systems (e.g., Salesforce, Opera PMS) and Microsoft Office Suite.
- Passion for travel and a deep knowledge of Bali’s luxury destinations, culture, and attractions.
- Problem-solving mindset with a commitment to delivering 5-star service in every interaction.
- Ability to work independently and collaboratively, with a keen eye for detail.