job description
Join Karten International Logistics Sdn Bhd as a Logistics Customer Service & Operations Specialist and play a pivotal role in ensuring seamless logistics operations and exceptional customer service. Based in the vibrant regions of Bali, this position offers a dynamic work environment where you will coordinate logistics activities, resolve customer inquiries, and optimize supply chain processes.
As a key member of our team, you will collaborate with cross-functional departments to enhance operational efficiency and customer satisfaction. This role is ideal for individuals with a passion for logistics, strong problem-solving skills, and a commitment to delivering high-quality service.
At Karten International Logistics, we value innovation, teamwork, and professional growth. If you are ready to take the next step in your logistics career, apply today and become part of our mission to drive excellence in global logistics solutions.
Responsibility
- Manage and coordinate daily logistics operations, including shipping, receiving, and inventory management.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring timely delivery of goods.
- Collaborate with internal teams and external partners to optimize supply chain processes and reduce operational costs.
- Monitor and track shipments, ensuring compliance with company policies and regulatory requirements.
- Prepare and maintain accurate documentation, including shipping records, invoices, and customer communications.
- Identify opportunities for process improvements and implement best practices to enhance efficiency.
- Assist in the development and execution of logistics strategies to support business growth and customer needs.
- Stay updated on industry trends and advancements to ensure competitive and innovative logistics solutions.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2 years of experience in logistics, customer service, or operations management.
- Strong knowledge of logistics processes, including shipping, warehousing, and inventory control.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in logistics software and tools, such as ERP systems, TMS, or WMS.
- Ability to work under pressure, manage multiple tasks, and meet tight deadlines.
- Analytical mindset with strong problem-solving and decision-making skills.
- Fluency in English; additional languages are a plus.