job description
Join HTH Transport, a leading logistics and transportation company, as our Logistics Customer Service Officer in beautiful Bali! We are seeking a detail-oriented and customer-focused professional to ensure seamless logistics operations and exceptional service delivery across our key locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will be the backbone of our logistics operations, handling customer inquiries, processing orders, and maintaining accurate shipping documentation. Your strong communication skills and problem-solving abilities will play a crucial role in enhancing customer satisfaction and optimizing our supply chain efficiency.
At HTH Transport, we value teamwork, innovation, and a commitment to excellence. You’ll work in a dynamic environment where your contributions directly impact our operational success. If you thrive in a fast-paced logistics setting and are passionate about delivering top-notch customer service, this is the perfect opportunity for you!
Enjoy the benefits of working in Bali while advancing your career in logistics. Apply now and be part of a company that values your growth and expertise!
Responsibility
- Manage and respond to customer inquiries via phone, email, and in-person, ensuring timely and accurate resolutions.
- Prepare, verify, and maintain shipping documents, including bills of lading, invoices, and customs paperwork.
- Process and track customer orders, ensuring accurate data entry into logistics systems.
- Coordinate with internal teams (warehouse, transport, and sales) to ensure smooth order fulfillment and delivery.
- Monitor shipment statuses and proactively update customers on delivery timelines and potential delays.
- Resolve logistics-related issues, such as missing shipments, damaged goods, or billing discrepancies.
- Generate reports on logistics performance, customer feedback, and operational metrics for management review.
- Maintain organized records of all shipping documents, customer communications, and transaction histories.
Qualifications
- Minimum of 1-2 years of experience in logistics, customer service, or supply chain operations.
- Strong proficiency in Microsoft Office (Excel, Word) and logistics management software (e.g., SAP, WMS, TMS).
- Excellent communication skills in English (written and verbal); additional languages are a plus.
- Detail-oriented with a high level of accuracy in data entry and documentation.
- Ability to multitask, prioritize workloads, and meet tight deadlines in a fast-paced environment.
- Problem-solving mindset with the ability to think critically under pressure.
- Familiarity with customs regulations and import/export procedures is an advantage.
- Customer-focused attitude with a commitment to delivering exceptional service.