job description
Join CWT Globelink, a global leader in logistics and supply chain solutions, as a Customer Service Coordinator (Transshipment) in beautiful Bali! In this dynamic role, you will serve as the primary point of contact for international offices and agents, ensuring seamless coordination of transshipment cargo operations. Your expertise will bridge communication gaps, resolve inquiries efficiently, and uphold our reputation for excellence in global logistics.
Based in Denpasar, you’ll work in a fast-paced, multicultural environment where your organizational skills and customer-centric approach will drive operational success. This is a fantastic opportunity for professionals passionate about logistics, international trade, and delivering world-class service.
Why Apply?
- Competitive salary and benefits package.
- Opportunity to work with a renowned global logistics brand.
- Collaborative and inclusive work culture in Bali’s vibrant business hub.
- Career growth in the booming transshipment and supply chain industry.
If you thrive in a role that combines problem-solving, communication, and logistics expertise, we’d love to hear from you!
Responsibility
- Manage and respond to inquiries from overseas offices, agents, and partners regarding transshipment cargo, ensuring timely and accurate resolution.
- Coordinate with internal teams (operations, customs, warehousing) to facilitate smooth transshipment processes and minimize delays.
- Monitor shipment statuses, track cargo movements, and provide real-time updates to stakeholders.
- Maintain detailed records of transshipment activities, discrepancies, and resolutions in compliance with company and regulatory standards.
- Liaise with shipping lines, freight forwarders, and customs brokers to resolve documentation or logistical issues.
- Prepare and distribute reports on transshipment performance, challenges, and improvements.
- Identify process inefficiencies and recommend solutions to enhance customer satisfaction and operational efficiency.
- Provide exceptional service by anticipating client needs and proactively addressing potential issues.
Qualifications
- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 2 years of experience in customer service, logistics coordination, or transshipment operations.
- Strong understanding of transshipment processes, incoterms, and international shipping documentation.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Proficient in Microsoft Office Suite and logistics management software (e.g., ERP, TMS).
- Highly organized with the ability to multitask and prioritize in a fast-paced environment.
- Problem-solving mindset with a keen attention to detail and accuracy.
- Ability to work collaboratively in a multicultural team and adapt to changing priorities.