job description
Join a well-established logistics company in Bali as a Logistics & Customer Service Coordinator, where you’ll play a pivotal role in ensuring seamless order fulfillment and exceptional client satisfaction. Based in the vibrant Denpasar area, this role offers a friendly, collaborative work environment with a 5-day work week (8:00 AM – 5:15 PM) and the opportunity to grow in a dynamic industry.
As the bridge between our operations and customers, you’ll coordinate end-to-end order processing, resolve inquiries efficiently, and maintain strong relationships with clients and internal teams. This position is perfect for detail-oriented professionals who thrive in fast-paced settings and are passionate about delivering top-tier service.
With immediate hiring, this is your chance to advance your career in transport, logistics, and customer service while enjoying the work-life balance Bali has to offer.
Responsibility
- Manage and process customer orders accurately and efficiently from receipt to delivery.
- Coordinate with warehouse, transportation, and supply chain teams to ensure timely order fulfillment.
- Handle customer inquiries, complaints, and requests via phone, email, and other channels with professionalism.
- Monitor order statuses, track shipments, and provide real-time updates to clients.
- Maintain accurate records of orders, inventory, and customer interactions in the company’s ERP system.
- Collaborate with sales and operations teams to resolve discrepancies or delays in order processing.
- Develop and implement process improvements to enhance efficiency in logistics and customer service workflows.
- Prepare reports on order fulfillment metrics, customer feedback, and service performance for management review.
Qualifications
- Minimum 2 years of experience in logistics, order fulfillment, or customer service, preferably in a manufacturing or transport industry.
- Strong organizational and multitasking skills with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication and interpersonal skills to liaise effectively with clients and internal teams.
- Proficiency in Microsoft Office (Excel, Word) and experience with ERP or order management systems.
- Detail-oriented with a problem-solving mindset to address customer concerns and operational challenges.
- Ability to work independently and as part of a team, with a proactive and customer-centric approach.
- Fluency in English (written and spoken); knowledge of Indonesian (Bahasa) is a plus.
- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.