job description
Are you organized, detail-oriented, and passionate about logistics and customer fulfillment? Iplanner Global is seeking a dedicated Buyer Self-Collect Specialist to join our growing team in Bukit Jalil. In this role, you will be the backbone of our order fulfillment process, ensuring that customers experience a seamless transition from online order to physical collection.
As the primary point of contact for self-collection, you will manage inventory dispatch, verify order documentation, and provide excellent on-site service. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys interacting with people. You will play a critical role in maintaining our operational efficiency and high customer satisfaction standards.
We are looking for a proactive individual who can handle logistical tasks with precision while maintaining a professional and friendly demeanor. If you have a knack for inventory tracking and enjoy a structured, dynamic workplace, we want to hear from you!
Responsibility
- Manage and oversee the daily self-collection process for customer orders.
- Verify customer identity and order documentation to ensure accurate releases.
- Maintain precise records of inventory movement using internal management systems.
- Coordinate with warehouse staff to prepare and stage orders for scheduled collection times.
- Handle customer inquiries regarding order status, collection procedures, and policy requirements.
- Ensure the self-collection area is organized, clean, and professional at all times.
- Identify and report any discrepancies in inventory or order status to the management team.
- Assist with basic administrative logistics tasks to support the broader operations team.
Qualifications
- Minimum SPM or Diploma in Logistics, Supply Chain, Business Administration, or a related field.
- 1-2 years of experience in retail, warehouse operations, or customer service.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in basic computer applications, including Microsoft Office (Excel/Word).
- Ability to work independently with minimal supervision and handle multiple tasks effectively.
- Strong problem-solving skills and the ability to handle customer service issues professionally.
- A proactive attitude with high attention to detail and accuracy.
- Must be able to work based on the operational hours of the Bukit Jalil facility.